Libro de Reclamaciones y Quejas PRO: WordPress complaint management

Libro de Reclamaciones y Quejas PRO provides an online complaint form and a shared WordPress dashboard for reviewing submissions. When a customer submits a complaint, the site administrator receives an email and the customer receives a copy.

Complaint entries and references

Each complaint receives a unique correlative ID in the database. Product information describes the ID as making the record difficult to modify or edit. It also gives administrators a distinct reference when reviewing complaints, which appear together in the dashboard.

Respond and attach evidence

PRO lets administrators answer a claim or complaint from the WordPress dashboard and attach evidence there. The product information does not specify supported file types or an attachment limit.

Notifications and form protection

You can change the email address used for complaint notifications, so messages go to the address responsible for reviewing submissions. Google reCaptcha v2 is available as an option that the site administrator can activate.

Setup and scope

Configure the online form and notification email, then review incoming complaints in the dashboard. Enable Google reCaptcha v2 if it suits your workflow. The add-on is described as a generic solution for online complaint intake; companies may require various complaint-book fields. Check your organization’s requirements with its legal area or a lawyer before relying on the setup for its complaint process.