Organize WordPress Documentation with Echo Knowledge Base Pro

Echo Knowledge Base Pro adds tools for organizing WordPress documentation, controlling access, and helping readers find information. Create unlimited knowledge bases for various products, departments, or user groups, each with its own articles, categories, and tags.

Organize and move documentation

Import or export articles and categories in CSV or XML format for migration or backup. Articles can link to PDFs, external documentation, videos, and other resources. Readers can also submit feedback or upvote and downvote articles.

Search articles and identify gaps

Advanced Search can highlight keywords on article pages, filter searches by category, and provide controls for search-box styling. Add helper text or links below the search bar. Search analytics report popular queries and searches with no results, helping you find topics that may need documentation.

AI Smart Search can display results in a dialog with configurable sections, including an AI Answer, Matching Articles, Step-by-Step Instructions, Related Keywords, Glossary Terms, Helpful Tips, and Contact Us. It can also be embedded with a shortcode. Search results can pair relevant articles with an Ask AI option for exploring a query further.

Review content and create quizzes

AI Content Analysis offers tags analysis, readability scoring, and content gap analysis to help you review article organization, clarity, and coverage. Article traffic can help you prioritize what to improve. AI Quiz Generation makes a draft from an article; review and edit its title, introduction, questions, answers, and explanations before publishing.

Set access rules

Content Protection, also called Access Manager, can restrict documentation to specific users, groups, WordPress roles, or custom permissions. AI Chat access can be configured for everyone, logged-in users, or selected roles, with separate rules for each chat location.

Extend AI content sources

Pro AI tools can use pages, posts, and custom post types in addition to knowledge-base articles. Upload PDFs and convert them into knowledge-base articles, with optional AI formatting to organize the content into headings, lists, and paragraphs. PDFs can also be converted into AI training notes. Other Pro AI functions include human-agent handoff, feedback buttons for AI responses, and email notifications about AI activity.

Configure the capabilities you need

Start by creating a knowledge base and organizing its articles, categories, and tags. Enable the Pro tools that fit your workflow, such as Advanced Search, Content Protection, AI Content Analysis, AI Smart Search, or quiz generation. AI features are optional; configure an OpenAI API key or a supported Google Gemini model in Knowledge Base options, then enable the features you want to use.