LiveChat Business for WordPress Support and Sales

Connect visitors with support and sales

LiveChat Business and Enterprise are paid plans that add a real-time chat widget to a WordPress website. Teams can answer questions as people view a blog, online store, or service business. The widget can also collect leads, send personalized messages, and act as a contact form when agents are offline. Messages received while the team is unavailable are stored for follow-up.

The widget works with WordPress themes and templates without custom modifications. Place it across a site and personalize its appearance to match the brand. For ecommerce conversations, it works with WooCommerce, BigCommerce for WordPress, and Ecwid.

Use user context in conversations

Agents can see pages viewed, referral sources, and products being browsed in real time. Teams can use this activity to send targeted messages or chat invitations, such as greetings for returning visitors and prompts on pricing or checkout pages.

• View cart contents to find upsell and cross-sell opportunities, send cart recovery messages, and provide proactive support.
• Review customer profiles with past chat history, location, and behavior, then connect CRM utilities to support more personalized conversations.
• Use saved quick replies for common questions and see what customers are typing before they send a message.

Coordinate support across channels

LiveChat can connect with HelpDesk to bring chat, email, and tickets into one process. Conversations can become tickets and be tracked through resolution. Reporting and analytics provide information about sales, chat satisfaction, and response times.

Other integrations include HubSpot CRM, Salesforce, Zendesk, WhatsApp, Facebook Messenger, Instagram, Mailchimp, Google Analytics, and Slack.

Use LiveChat across sites and devices

Multisite support lets you add LiveChat to multiple WordPress sites without extra charges. Customize the widget for individual pages or keep its presentation consistent across the network. Teams can access LiveChat through a browser, Windows or macOS desktop applications, and mobile apps for iOS and Android.

Set up the WordPress extension

Install and activate the LiveChat add-on on your WordPress website. During setup, sign in to an existing LiveChat account or create one. An account is required, and a free trial is available without a credit card. After connecting the plugin, sign in through the web, desktop, or mobile app, customize the widget, configure automated greetings, and begin chatting with visitors.