Customer Reviews Collector for WooCommerce PRO invitation flow

Review invitations after completed orders

Customer Reviews Collector for WooCommerce PRO automates feedback invitations after WooCommerce orders are completed, so each message does not need to be created by hand. Set a schedule for sending invitations and include follow-ups in the post-order process.

Email templates and review platforms

Customize email templates for your business and the review destination you want to promote. The extension supports more than 100 platforms, including Google, Facebook, Trustpilot, Yelp, and Sitejabber. Choose where clients are directed, and use the invitation statistics analysis to review how that activity is performing.

How the PRO star-rating flow works

When the intelligent invitation system is enabled, it replaces the platform link in the invitation with a star-rating choice. The customer’s selection determines the next step:

• Customers choosing 1, 2, or 3 stars are offered the option to contact customer support directly instead of being redirected immediately to write a review.
• Customers choosing 4 or 5 stars are redirected to a link where they can share feedback about the company.

Choosing a review destination

The extension can direct customers to Google, Facebook, Yelp, Trustpilot, or another supported platform. The product information notes Google as a useful destination for businesses with a physical address set in a Google Business account, which can allow the business to appear on Google Maps. Online reviews can inform purchasing decisions, and displaying Google reviews on a website may support conversion rates.

Setup and invitation activity

Add the plugin to your WordPress site and configure its invitation options. Customize the email templates, choose a review platform link, and schedule invitations for completed orders. Then enable the intelligent invitation system to apply the star-rating routes described above.

Review invitation activity and statistics after setup. Customer support is available by email in English 24/7 for help with setup.